6.3 Troubleshooting

For the most frequently asked questions refer to faq.2n.cz.

• All signal LED lights rotate gradually on EasyGate
  • This state indicates expired batteries if used for more than 2 years as recommended or another battery problem.
  • Battery expiration is not followed by a line voltage switch-off as the case is with other power supply errors.
  • To reset the 2-year interval, use function 60 and enter the programming password for confirmation.
    • Locally by DTMF programming
    • Programming SMS formatted as EG CNF 12345 60=12345
      • SMS sent at a power supply / battery error has the following format:
        • Power: On
        • Battery: Ready
        • Expire: 0

• No LED is on after power up
  
  • Check the power supply.
    
    
• All LEDs are on. No call is currently in progress.
  
  • EasyGate is in the special PCManager-based programming mode - exit the PCManager to reset EasyGate.
  • Try to switch EasyGate off and on, the LEDs should go off in 3 s and signal the status of EasyGate.
    
    
• EasyGate does not register to GSM
  
  • Check the SIM card.
  • Check the PIN.
  • Check the antenna connection.
  • Select a place with a good GSM signal.
    
    
• No tone can be heard after line off-hook
  
  • Check the telephone line connection.
  • EasyGate is not initialized properly upon start (approx. 10s after power up).
  • EasyGate is not supplied with power.
    
    
• EasyGate keeps transmitting a tone during dialing, not receiving the dialing
  
  • Select the correct dialing type (DTMF or pulse).
    
    
• EasyGate does not communicate with PC
  
  • Check the serial cable connection.
  • Check the COM number setting on PC.
  • Check the COM parameters (1200–115200 bps, 8N1).
  • EasyGate is not registered to GSM network.
  • A dialing or outgoing call establishing process takes place on EasyGate.
  • An incoming call is ringing on EasyGate.