How to provide all information to effectively resolve a technical issue on SIP Audio

To answer all your questions as effectively and quickly as possible we would like to ask you kindly to provide all information needed in just one step. Information what we will need are following:

1. Detailed description of device behaviour and also the description of environment
2. S/N (serial number)
3. FW version
4. Database backup - Configuration backup - How to backup a configuration and how to capture a trace for 2N® SIP Speaker (Horn)
5. Trace - Configuration backup - How to backup a configuration and how to capture a trace for 2N® SIP Speaker (Horn)
6. Anything else what could be linked with the issue