How to report technical issue on 2N® EasyRoute / 2N® SpeedRoute

Please verify that you have the latest firmware version (download link ) and contact us at support.2n.cz with information below:

• Problem description
• Serial number
  • left panel - SETUP - System - Licence - Serial XX-YYYY-ZZZZ
• Firmware version
  • left panel - SETUP - System - Firmware - active firmware version
• • left panel - SETUP - System - Report - All - SaveLog reports (easyroute.log; system.log; configuration file)
  
• When you have a problem with SMS, export the SMS database (easyroute.sms)
  • left panel - SETUP - System - Config (Export SMS database) - Save