How to report technical issue on 2N® OfficeRoute?

Please send us:

• Exact problem description
• Firmware version
• Serial Number
• Configuration file
• Download logs from the device
• Ethereal (Wireshark) trace in case of a VoIP (RTP) problem (specially if there is a problem in communication between SIP phones and SIP proxy inside OFR)
• Called party and calling party numbers (if relevant)
• Any information which you think might help us to solve the issue