How to report a problem on Omega series?

In the case of a problem with 2N^® Omega Lite/2N^® Omega 48, please send following information to support@2n.cz:

• firmware version and revision e.g. 4.05rev16
• configuration tool version e.g. 4.05M
• PBX configuration file – Read the PBX configuration (blue arrow icon] and Save it to the file
• Detailed problem´s description
• Data.acc i Data.dia – Read them using $ icon (saved to the root directory of the configuration tool in Program Files)
• trace from XAPI server (if possible) with description (called and calling party number, used external lines ...)

If you have a problem with VoIP communication, please send us additional information:

• firmware version of Ethernet (VoIP) modul e.g. 2.2.9
• configuration backup of Ethernet (VoIP) modul – from Administration Tool
• log file from Ethernet (VoIP) modul – "Download logs" in States&Logs
• wireshark (ethereal) trace (if possible), specially if problem is related to the voice (RTP communication]
• IP addresses of Omega, VoIP phones, other PBX etc.