How to provide all information to effectively resolve a technical issue on 2N® NetStar?

Dear customers,

In case you have found some problems with the device, please report it to https://support.2n.cz/. Reported issue should contain following information:

1. Please describe us your problem in detail, so that we will be able to replicate the behaviour based on that description.
2.  Send us the current configuration of the device - in the pictures below there is shown how to do that. 
   How to backup the database and how to capture a trace 2N® NetStar
   Note: It is highly recommended to use always the newest FW version available on 2N web page (http://www.2n.cz/en/) before you report us a technical issue!
3. Called party and calling party numbers (if relevant) and time of troubleshooted situation.
4.  Send us the information about FW version and the serial number of used components such a CPU, rack, external CPU if used.
   Note: It is highly recommended to use always the newest FW version available on 2N web page (http://www.2n.cz/en/) before you report us a technical issue!

5. Send us the description of the LAN topology, NATs, IP addresses, etc.

6. Network trace in case of a VoIP (RTP) problem.

7. Any information which you think might help us to solve the issue.