11. 2N® Mobile Video and 2N® Mobile Key

Content

Mobile Video

About

You will always know what is happening outside your entrance with this service. The 2N® Mobile Video service allows you to communicate via your mobile phone with visitors through the 2N IP intercom installed at your door. You are available to your visitors at all times with continuous video monitoring of your house entrance.

The 2N® Mobile Video application has to be installed on your smartphone. You can get the application on links below:

Want to be a beta tester? Click here using your Android smartphone!

Caution

  • Application can be installed on Android smartphones with Android 6 and higher

Want to be a beta tester? Click here using your iPhone/iPad!

Caution

  • Application can be installed on iPhones and iPads with iOS 13 and higher

Application initial configuration

iOS

  1. Install the application using link above from AppStore
  2. Type in login credentials or scan QR code delivered to you from My2N cloud
  3. Allow required permissions during the tutorial
  4. Carefully read information in tutorial
  5. You can start making calls with 2N IP Intercom

Tip


Android

  1. Install the application using link above from Google Play
  2. Carefully read information in tutorial 
  3. Allow all required permissions
  4. Configure battery optimization as requested by the application and in the application Settings (Default Android battery optimization) - Application will open relevant configuration page. All you need to do is to search for "Mobile Video" app and TURN OFF the optimiztaion
  5. Configure vendor specific battery optimizations (may not be present, depends on vendor):
    • Go to phone Settings, Apps:

      • Search for "Mobile Video" and click on it:

        • Look for:

          • Autolaunch (or similar) - Enable app starting and all background activity options

          • Battery (or similar) - Disable all optimization options

    • Go to phone Settings -> Batery:

      • Disable all smart battery settings

      • Disable power saving modes


Caution

  • Autolaunch setting is recommended so the application can display user interface when receiving a call. Its also required so the app is able to receive calls after the phone is restarted or app is updated. This is enabled if this parameter is not present in your smartphone Settings.
  • Disabling Battery optimizations for 2N® Mobile Video should not cause any additional battery consumption. It only allows application to process incoming notification in real time. Application service itself is not running once the app is put to background.
  • Configuration of battery optimization related parameters is required for all Android-based smartphones. If the configuration is not done properly, 2N® Mobile Video application cannot work as intended!

Tip

Possible incomatibilities

  • 2N® Mobile Video application may have problems on following phones:
    • Lenovo Legion Phone 2 Pro (Android 11) - Swiping Mobile Video from Task list will forbid application to work properly and it´ll not show incoming calls
  • 2N® Mobile Video application does not work on smartphones and tablets without Google Play services such as:
    • Huawei phones without Google Play services (Huawei P40 generation and newer)


Mobile Key

About

The 2N IP intercom card reader can be activated by phones with NFC. Only Android platform with NFC/HCE is supported.

Tip

  • To improve the rate and reading distance on some smartphones, you are recomended to disable the HID iClass CSN cards in the Supported types of cards on the 13MHz RFID card readers. Enable the Samsung MFC Compatibility parameter for the secured 13MHz RFID card readers.

NFC license is required for NFC interoperability.

Caution

  •  Some smartphones require the HCE mode to be enabled in the phone NFC configuration.

The 2N® Mobile Key application has to be installed on the smartphone. You can get the application on links below:

Want to be a beta tester? Click here using your Android smartphone!

Caution

  • Application can be installed on Android smartphones with Android 6 and higher
  • Performance of the application on Android 6 and 7 can vary. We recommend using Android 8 or higher to benefit from the latest technological innovations in the app.

Want to be a beta tester? Click here using your iPhone/iPad!

Caution

  • Application can be installed on iPhones and iPads with iOS 12 and higher


Application initial configuration

iOS

  1. Install the application using link above from AppStore
  2. Carefully read information in tutorial
  3. Set Location mode to High accuracy and allow Location permissions during tutorial
  4. Open app Settings, click on Permission -> Location and allow access to Location for 2N® Mobile Key in "Always" mode
  5. You can start pairing with 2N IP Intercom

Tip

  • Location permissions are used so the application is able to wake up from sleep when a user enters a location with paired 2N IP Intercoms. It is not used for any other case.
  • Location permissions are optional and can be disabled for use with the application. However we do not recommend this as it may impact the performance of the app in some scenarios.


Android

Tip

  • You can skip steps 3-5 if you are going to use "TAP" or "NFC only" mode
  1. Install the application using link above from Google Play
  2. Carefully read information in tutorial and allow all required permissions (BlueTooth, Location, NFC)
    • If you are using smartphone with Android 10 and higher, please set Location permissions to "Always"
      • Please click on the link to app permissions Settings in case you dont see "Always" option between available choices and select this option there.
  3. Configure battery optimization as indicated in the application Settings:
    • Default Android battery optimization
    • Vendor specific battery optimizations (may not be present, depends on vendor)
    • Check proper app configuration:
      • Go to phone Settings, Apps:

        • Find Mobile Key and open:

          • Look for:

            • Autolaunch (or similar) - Enable app starting and all background activity options

            • Battery (or similar) - Disable all optimization options

            • Check if all notifications and notification channels are enabled for 2N® Mobile Key

        • Use menu and select "Special access" and then "Battery usage optimization"

          • Click on box to list out all applications
            • Find application "BlueTooth" and disable Battery optimization
      • Go to phone Settings -> Batery:

        • Disable all smart battery settings

        • Disable power saving modes

      • Go to phone Settings and look for Location services configuration (use Search function on some phones):

        • Configure High accuracy for location services (Android 9 and below)

        • Check if "Location Accuracy for your Android device" is turned on (Android 10+)

        • Click on "Scanning" or "Increase accuracy" or Advanced menu-> Scanning:

          • Disable Bluetooth scanning

  4. Android 6, 7 and possibly 8 that originaly had older Android may need to have "Auto-reconnection mode" in app settings->Advanced turned OFF. This highly depends on exact phone model
  5. Restart BT after this initial configuration and then start to pair


Caution

  • Location permissions are required so the application is able to find nearby BlueTooth devices! 2N® Mobile Key for Android will not work, if permissions are not granted.
  • Location permissions in "Always" mode on Android 10 and higher are required so the application is able to scan for BlueTooth devices even if it is running on background.
  • All notification channels for 2N® Mobile Key have to be enabled so the application can work in the background. This means the app will create "Persistent notification" on your phone indicating its working. This notification will also inform you is something goes wrong.
  • Each Phone has a limited number of BlueTooth connections (typicaly 3-5) which are shared accross all applications within the phone. 2N® Mobile Key may not work as intended in case you are using other applications that are using higher numbers of BlueTooth connections!

Tip

  • If something doesnt work even if the configuration above has been done and the application stops working when app is in the background or the phone is in idle state, try to check https://dontkillmyapp.com/ for possible solutions.

2N® Mobile Key - tested smartphones

Testing environment:

  • 2N® Mobile Key for Android, version 3.2.0, Default security setting
  • 2N® Mobile Key for iOS, version 3.2.0, Default security setting
  • 2N® IP Verso, firmware 2.34.0
  • 2N Access Unit, firmware 2.34.0


Used symbols:

(tick) – Compatible = smartphone has Performance reliability of 90% or more

(warning) – Work with limitation = smartphone has Performance reliability between 70-90%

(error) – Incompatible = Smartphone has Performance reliability of 70% or under

BrandSmarphone modelOS versionNFC availableNFC compatible2N® WaveKey technology compatibility

Acer Liquid Zest PlusAndroid 6(error)(error)(error) - 54,55%

Asus Zenfone 7Android 10(tick)(warning) - Sometimes sends invalid Card ID(tick)
Asus Zenfone 8Android 11(tick)(warning) - Sometimes sends invalid Card ID(tick)

Alcatel Idol 3Android 6.0.1(tick)(tick)(warning) - 89,77%
Alcatel 3X 2020Android 10(tick)(tick)(tick)
Alcatel 1SAndroid 10(tick)(tick)(tick)

CAT S31Android 8.1.0(error)(error)(tick)
CAT S61Android 9(tick)(tick)(tick)

Cubot X20 PROAndroid 9(error)(error)(tick)

Doogee S95 ProAndroid 9(tick)(tick)(tick)





Huawei P SmartAndroid 9(tick)(tick)(tick)
Huawei P Smart (2019)Android 10(tick)(tick)(warning) - 88,64%
Huawei Media Tab T3 10Android 7.0(error)(error)(tick)
Huawei Y7 2019Android 8(error)(error)(warning) - 89,39%
Huawei Nova 5TAndroid 10(tick)(tick)(tick)
Huawei P20Android 10(tick)(tick)(warning) - 87,88%
Huawei P30Android 10(tick)(tick)(tick)
Huawei P40Android 10(tick)(tick)(tick)

HTC U11 LifeAndroid 10(tick)(tick)(tick)
HTC Desire 21 Pro 5GAndroid 10(tick)(tick)(tick)

   









      





iPhone 5siOS 12(error)(error)(tick)
iPhone 6iOS 12(error)(error)(tick)
iPhone 6siOS 14(error)(error)(tick)
iPhone 7iOS 14(error)(error)(tick)
iPad Air 2iOS 14(error)(error)(tick)
iPad 5th Gen (2017)iOS 14(error)(error)(tick)
iPad 2020iOS 14(error)(error)(tick)
iPod 7th Gen (2019)iOS 15(error)(error)(tick)
iPod TouchiOS 12(error)(error)(tick)
iPhone SEiOS 14(error)(error)(tick)
iPhone 7 PlusiOS 14(error)(error)(tick)
iPhone 8iOS 14(error)(error)(tick)
iPhone XiOS 14(error)(error)(tick)
iPhone XsiOS 14(error)(error)(tick)
iPhone XriOS 14(error)(error)(tick)
iPhone 11 ProiOS 14(error)(error)(tick)
iPhone SE 2020iOS 14(error)(error)(tick)
iPhone 13iOS 15(error)(error)(tick)
iPhone 12iOS 14(error)(error)(tick)


Lenovo Vibe ShotAndroid 6.0.1(error)(error)(error) - 68,18%
Lenovo Vibe P1 ProAndroid 6.0.1(tick)(tick)(tick)
Lenovo K10 NoteAndroid 9(error)(error)(tick)
Lenovo Legion Phone 2 ProAndroid 11(tick)(tick)(tick)


Moto E4Android 7.1.1(error)(error)(error) - 45,45%
Moto E6 plusAndroid 9(error)(error)(tick)
Motorola One Fusion+Android 10(error)(error)(tick)
Moto G ProAndroid 11(tick)(tick)(tick)
Motorola EdgeAndroid 10(tick)(tick)(tick)


Honor 5xAndroid 6.0.1(error)(error)(warning) - 85,61%
Honor 7 LiteAndroid 7(error)(error)(warning) - 77,27%
Honor 10Android 10(tick)(tick)(tick)
Honor 50Android 11(tick)(tick)(tick)





LG Flex 2Android 6.0.1(tick)(tick)(error) - 54,55%
LG X-ScreenAndroid 6.0.1(tick)(tick)(tick)
LG G3Android 10 (Unofficial)(tick)(tick)

(warning) - Unofficial OS, unstable results

LG G4 StylusAndroid 6.0(tick)(tick)(warning) - 86,36%
LG G6Android 9(tick)(tick)(tick)
LG K41sAndroid 10(tick)(tick)(tick)
LG K61Android 10(tick)(tick)(tick)
LG VelvetAndroid 10(tick)(tick)(tick)




Nexus 5Android 10 (Unofficial)(tick)(tick)(warning) - Unofficial OS, unstable results
Nexus 7Android 10 (Unofficial)(tick)(tick)(warning) - Unofficial OS, unstable results
PixelAndroid 10(tick)(tick)(tick)
Pixel 4Android 11(tick)(tick)(tick)
Pixel 5Android 11(tick)(tick)(tick)
Pixel 6Android 12(tick)(tick)(tick)


Oppo RX17 NeoAndroid 9(error)(error)(tick)
Oppo Reno 3Android 10(tick)(tick)(tick)
Oppo A91Android 9(tick)(tick)(tick)
Oppo Find X2 NeoAndroid 10(tick)(tick)(tick)
Oppo Find X3 LiteAndroid 11(tick)(tick)(tick)

OnePlus 8Android 11(tick)(tick)(tick)
OnePlus NordAndroid 11(tick)(tick)(tick)

ZTE Axon 11Android 10(tick)(tick)(tick)

Realme 8 ProAndroid 11(tick)(tick)(tick)
Realme GT 5GAndroid 11(tick)(tick)(tick)

TCL 20 ProAndroid 11(tick)(tick)(tick)

Mobicel R7Android 10(error)(error)(tick)

myPhone Prime 5Android 10(error)(error)(tick)

Nubia Red Magic 6Android 11(error)(tick)(tick)

Ulefone Note 8PAndroid 10(error)(error)(tick)

Oukitel C18 ProAndroid 10(error)(error)(tick)

Vivo Y70Android 11(tick)(tick)(tick)









Galaxy S5 NeoAndroid 6.0.1(tick)(tick)(error) - 2,27%
Galaxy S4Android 10 (Unofficial)(tick)(tick)(warning) - Unofficial OS, unstable results
Galaxy Note 10.1Android 7.1.2 (Unofficial)(error)(error)(error) - 0%
Galaxy J5Android 6.0.1(tick)(tick)(tick)
Galaxy J5 (2016)Android 7.1.1(tick)(tick)(tick)
Galaxy A70Android 10(tick)(tick)(tick)
Galaxy A51Android 11(tick)(tick)(tick)
Galaxy S8Android 9(tick)(tick)(tick)
Galaxy S10Android 11(tick)(tick)(tick)
Galaxy S20+Android 11(tick)(tick)(tick)
Galaxy S21+Android 11(tick)(tick)(tick)
Galaxy Tab S5eAndroid 10(error)(error)(tick)
Galaxy Note 10Android 11(tick)(tick)(tick)
Galaxy S10eAndroid 11(tick)(tick)(tick)
Galaxy Z FlipAndroid 11(tick)(tick)(tick)
Galaxy XCover ProAndroid 11(tick)(tick)(tick)
Galaxy Z Fold3Android 11(tick)(tick)(tick)





Sony Xperia Z5Android 7.1.1(tick)(tick)(error) - 40,91%
Sony Xperia XAndroid 8.0.0(tick)(tick)(warning) - 81,06%
Sony Xperia X CompactAndroid 8.0.0(tick)(tick)(warning) - 77,27%
Sony Xperia XAAndroid 7(tick)(tick)(error) - 56,82%
Sony Xperia XA1Android 8.0.0(tick)(tick)(tick)
Sony Xperia XZ1 CompactAndroid 9(tick)(tick)(tick)
Sony Xperia XA2Android 9(tick)(tick)(tick)
Sony Xperia 5Android 11(tick)(tick)(tick)
Sony Xperia 10Android 10(tick)(tick)(tick)



Nokia 5Android 9(tick)(tick)(tick)
Nokia 6Android 9(tick)(tick)(tick)
Nokia 6.1Android 10(tick)(tick)(tick)
Nokia 6.2Android 10(tick)(tick)(tick)
Nokia 5.4Android 10(tick)(tick)(tick)
Nokia 8.3Android 11(tick)(tick)(tick)
Nokia X20Android 11(tick)(tick)(tick)
Nokia G20Android 11(tick)(tick)(tick)






Redmi Note 4Android 7.0 (MIUI 11.0.2.0)(error)(error)(tick)
Redmi 5 PlusAndroid 8.1 (MIUI 9.6)(error)(error)(tick)
Redmi 9Android 10(tick)(tick)(tick)
Redmi Note 9 PROAndroid 10(tick)(tick)(tick)
Mi 8Android 10(tick)(warning) - HCE needs to ne enabled(tick)
Mi 8 LiteAndroid 10(error)(error)(tick)
Mi 10 LiteAndroid 11(tick)(tick)(tick)
Mi Note 10 LiteAndroid 11(tick)(tick)(tick)
Poco F2 PROAndroid 11(tick)(tick)(tick)

Tested: Q1/2021