4.5.1 Troubleshooting

Question: The application cannot see any devices in the LAN mode.

  • Answer: Check whether your device and the other devices share one and the same LAN. If so, check the settings of the other devices, particularly the Access Key password. Make sure that there is a password match for all the listed devices.

QuestionThe application sees a 2N IP intercom in the LAN but cannot call it.

  • Answer: Check whether automatic rejection of incoming calls is enabled in the 2N IP intercom. Find this setting on the device web interface in the Services / Telephone / Calls section. Make sure that automatic receiving of calls on SIP1 line is enabled.

Question: The application video quality is low or video playing is jerky.

  • Answer: If you are not satisfied with the video quality, set a higher video transmission rate and resolution for your 2N IP intercom. If your video transmission is jerky or yielding artifacts, your LAN is probably overloaded. Try to earmark a larger bandwidth for VoIP communication on your router or acquire a router that supports the latest Wi-Fi standards (802.11n / 802.11ac). The function may not be ideal with 802.11g.

If your questions still remain unanswered, use the following link please:

Nejčastěji řešené problémy najdete na stránkách faq.2n.cz.

If you are 2N's registered partner or distributor, you can use the Technical Support portal at support.2n.cz.