iOS - How to make a custom ringtone for Mobile Video application

In this article, we are going to explain to you how you can change the ringtone for the My2N application on your iPhone (13.5.1) or iPad device when using Standard mode. The application is slightly different on each operating system. The reason why the behaviour is different in each OS is a different approach to the communication between the application and the operating system, that's why you cannot change the ringtone right in the app as you can do for Android devices.

This is possible only if you are using Fullscreen incoming calls!


  1. Make a call from the intercom to the iPhone, open a Phone application and choose the Recents tab.
  2. Use Create New Contact for the intercom.
  3. Set a custom Ringtone for the intercom.
  4. Done.

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There is a slight difference with iPad as it does not have any call history due to the lack of a Phone application, so you need to create the contact manually.

  1. Go to the Contacts application, hit the + button and create a new contact.
  2. Set a custom Ringtone.
  3. Add a social profile, change it to customer service and name it for better identification, then fill the social profile with the intercom number (can be found in my2n.com account).
  4. Done.

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