6.6 Services

Service Division

The services supported by the 2N® NetStar PBX can be divided into four groups: User, Users VoiceMail, Extension and Others.

  • User – this group consists of user call forwarding settings, including PIN changing, user bundle login and so on.
  • Users VoiceMail – this group contains services related to call forwarding to the user VoiceMail, recording, playing and deleting user VoiceMail welcome notes and other services.
  • Extension – this group consists of extension forwarding settings, extension ringing settings for user calls, extension bundle and carrier logins, private calls, CallBack to a extension, call takeover from a extension and so on.
  • Others – this group consists of all the remaining services – progress tones recording, PBX date and time setting, CallBack to a number, global setup, call assumption from a group, conference calls, connection to calls, profile activation and so on.

Service Setting

The Global data – Services menu displays a list of available services on the let. To create the default list use the Default option in the context menu. Set the selected service on the right-hand side of the menu. Programmable service attributes are added to each service such as progress tones, setting status messages, PIN activation, alert time and default routing destination. If a service requires the PIN, assign the PIN to the calling user to avoid service unavailability!

To activate a service, dial the service prefix into the routing table according to the called number. For the default service router refer to the Services in the Routing – Routers menu as shown below:

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Figure: View of Service Call Routing Menu

Or, activate a service by sending an SMS. This method can only be used for groups of services that need not be active during extension setting (e.g. call forwarding, PIN/user changing, profile activation, etc.).

Description of Selected Services

For some services, more parameters should be defined in addition to progress tones or messages. Below are some of them:

 

Private call

Here set the destination type in the Destination field to Nothing (the calling user settings are used) or Router (select a router).

 

Call parking

Here define the Maximum parking time. The default value is set to 180s. The parked user hears the Music on Hold. After the time limit, the parking place is cleared and the call returns to the extension that parked it before. The parked user hears the alert tone.

 

Set presence

You can use an SMS message (not a call) to set the presence text. The SMS is routed to the text router where the text section is removed that is used for SMS routing to the Set presence service. The default code is *61. The rest of the text is used as a new presence text of the SMS sending user. If the user has an active profile at the time of sending, the presence text is assigned to the profile.

 

Add to conference

Use this service to add held subscribers to a conference. Two extensions at least have to be on hold for a correct function (speech slots are used). Now use the Add to conference service. The default code is**0#*. The two held extensions and the caller now join the conference.

 

Call to conference room

Use this service to call a conference for a defined conference room. Having dialled the service code (*2# by default), you are invited to enter the conference room access code. Enter the code and then a 'hash'. If the calling user has the right to call together the conference room subscribers, the other users are called subsequently. For more information refer to Subs. 6.7 Conference Rooms.