1.3 In-call Functions

Temporary Call Hold

To put a call on hold temporarily (while talking to a colleague, searching data on your PC, etc.), push the FLASH button on your phone and do not hang up. The call is held by the communication system, the caller hears music and you can arrange for what you need. To take the call off hold, push the FLASH button again (see the subsection below).

You can also use the HOLD button on your phone. In this case, the call hold is governed by the phone's logic and you usually cannot hang up. To return repress the HOLD button.

Multiple Call Hold

Do you have one call on hold and need to put your current call on hold too to call another subscriber? Then put multiple calls on hold, switching the call slots using the FLASH button.

By default, three call slots are available to each station. Basically, it means that you can make up to three calls at the same time using one phone. However, the case is not a conference call, but two calls on hold and one active call.

Example: Suppose you are speaking to a user and want to speak to another. Push the FLASH button to put the active call on hold. You get into the second call slot and can dial another number. Dial the subscriber number, the subscriber answers the call and you can start talking. To return to the first call, push the FLASH button twice. By pressing the button once you put the second call on hold and proceed to the third call slot for further dialling. By pressing FLASH again you return to the first call on hold.

Turning Off Microphone – MUTE

The MUTE function that is provided by most phones. Push the appropriate button (often labelled with a crossed microphone symbol or MUTE sign) to turn off the microphone and the opposite party cannot hear you whilst you can hear them.