2.3 Ringing Take-Over

Do you need to take over a call from a busy or absent colleague just by lifting your handset and dialling a service? Make your administrator set the Ringing Take-Over service.

Call Take-Over from Own Group

You take over unanswered calls from the group to which your station belongs according to their arrival order. You always take over the station that was the first to ring (FIFO). Contact your administrator for your group specification and setting modifications as necessary.

*#

Example: Suppose you want to take over a call coming to a station that belongs to your ring group. Lift the handset and dial *#. You are automatically connected to the caller and the original station stops ringing. If more calls than one are alerting your ring group stations you always take over the first incoming call.

Call Take-Over from Selected Station

If you know the number of the ringing station, you can take over its call without bothering about which call was the first to ring. In this way you can even take over the calls that come to the stations that do not belong to your group.

**nn#

where n is the number of the station you want to take over the call from.

Example: Suppose you want to take over a call coming to station 101 without knowing whether or not the station belongs to your ring group. Lift the handset and dial **. The communication system invites you to enter the number of the station to be taken over. Enter 101 and press # for confirmation. You are automatically connected to the caller and station 101 stops ringing.

Call Take-Over from Selected Group

This service helps you take over a call from a group irrespective of whether or not you are a member of the group. You always take over the first ringing call in this group. To take over a call you must know the number of the group concerned. Contact your administrator for the group numbers and setting modifications as necessary. Dial:

#*nn#

where n is the number of the group you want to take over the call from.

Example: Suppose you want to take a call coming to a station that belongs to group 17. Lift the handset and dial #*. The communication system invites you to enter the group number. Type 17 and press # for confirmation. You are automatically connected to the caller and the original station stops ringing. If more calls than one are coming to the station, you always take over the first one.