How to provide all information to effectively resolve a technical issue with 2N® Access Commander

Dear customers,

In case you have found some issues with the software, please report it to

If you do not have access to, contact your 2N account manager.

Reported issue should contain following information:

  • Detailed description of the issue - Please describe to us your problem in detail, so that we will be able to replicate the behaviour based on that description.
  • Log files - Information how to obtain log files from 2N® Access Commander is described in following FAQ article.
  • The software version you use  - if you do not use latest version available, we strongly recommend to perform update of your 2N® Access Commander installation.
     How to upgrade 2N® Access Commander?
  • Information about current license installed - description how to use licenses is explained in following FAQ article.
  • Information about your Virtualisation software (VMware, Hyper-V, VMVirtualBox...)
  • Network information - For more complex issues, please also attach network topology diagram of connection between 2N® Access Commander and devices (intercoms, access units,...) including IP adressing and information about used VPNs, VLANs, etc...

All those information will help us to resolve your issue and provide you our feedback much faster.

Thank you for your understanding.