6.10 Operator Management - Bundles

A bundle is a routing object, which enables the incoming call to be routed to one (all) of the objects included in the list of bundle objects. The object is selected according to the strategy selected. If the selected routing object is busy, the call is not necessarily terminated. Depending on the bundle setting, the call can be routed to the next routing object in the sequence after the object busy state identification or after a timeout. The PBX administrator defines the bundle parameters and let some bundles be displayed in 2N® NetStar Assistant. A properly authorised user can then add users, set the No answer timeout and manage numbers of the stations to be billed.

ACD group is the bundle name. There is an icon next to it for the No answer timeout and accounted station settings.

Below are the users that are logged in to the bundle. Next to them you can use the call history icons and, using arrows, set user priority within a bundle and use the Edit and Delete buttons.

Caution

  • The Delete button is displayed only if the user has been added through 2N® NetStar Assistant. A user assigned by the Admin cannot be deleted.

User Login to Bundle

 

  • Bundle – use the parameter to select the bundle for user adding.
  • User – set the user to which an incoming call or SMS message should be routed.
  • Order – set the bundle location for user adding.

Caution

  • If you leave the default value in the last-named parameter, the user will be added to the end of the list.

No Answer Timeout Setting

 

  • No answer timeout [s] – specify a timeout for transition to another bundle row at no answer. 

Accounting Group Setting

  • Accounting group – enable adding of the selected group number to the accounting record for the selected object for cost distribution purposes.

User Logout Disable

  • Disable logout – if this option is ticked off, the user/station cannot log out using the Logout button from bundle service. If the user tries to log out, an error message is displayed.