6.9 Operator Management

The Operator tag is subject to licence and you can display it if authorised so. The tag has three sections: Station states and Operator stations are relevant for operator management and Bundles will be referred to in the next subsection.

Operator Stations

Define which of the stations should be operator ones. This means that they will be monitored and their incoming calls will be processed by 2N^® NetStar Assistant. There may be up to 2 operator stations with an active queue. Ask your PBX administrator for the active queue setting if unavailable. 

Station States

Entering the Station states menu for the first time you will probably find no stations here. Therefore, click on Add monitored stations, enter the station name and push Add. You can display, name or delete any new station.

Now display the group of stations to be monitored. No item will be seen. Click on the Add monitored station button to open a window. Here select the group to which the station to be monitored should be assigned, select a station and edit a note if necessary. Then push Add. The station will be displayed in the window of the monitored station and can be deleted or modified. The window also includes the Auto refresh option. Click on it to update station states automatically. The minimum auto refreshing interval is 10s. Re-activate Auto refresh whenever you enter the menu.

Operator Management

If there is an incoming call to the operator station, a call queue will be displayed to the left. If you are equipped with a key system telephone and HandsFree, answer the calls using the green button next to the call queue. Click on the red handset button to reject or hang up a call. To transfer a call, tick off the call and select any of the stations monitored. You will be asked for confirmation in a new window and so confirm the selection to transfer the call.

A well-arranged list of stations is displayed to the right. States are colour-coded and include a current state note to let you know which stations are busy.

If the call queue is enabled in your PBX, the queuing calls are displayed at the operator station. Each of the queue calls has an arrow for you to prefer the call if necessary. See the figure above.