5.4.7 User Sounds

The 2N IP intercoms provide standard signaling of operational statuses by tone sequences; refer to the Signaling of Operational Statuses subsection. If you find the standard sound signaling inconvenient, modify the sounds for the following statuses:

    1. Ringing before answering call
    2. Ringback tone
    3. Call busy tone
    4. Call hang-up
    5. Invalid input
    6. Invalid user position
    7. Switch activation

You can either completely mute the above-mentioned sounds, replace them with one of the ten predefined sounds, or simply record a sound file of your own into the intercom. The sound file must have the WAV format and use PCM encoding with 8/16 kHz sampling frequency and 8/16-bit sample resolution, and the file size may not exceed 256 kB.

 FrequencyBits for sampleSound lengthQuality
16 kHz16 bitup to 8 s1 best
16 kHz8 bitup to 16 s2
8 kHz16 bitup to 16 s3 (not recommended combination)
8 kHz8 bitup to 32 s4 low

You can also play the recorded files via Automation using the Action.PlayUserSound and, optionally, with the aid of the intercom speaker and/or directly into the phone call.

List of Parameters

  • Sound Message Language – Select a language of spoken meassages. If there is a translation available for a mapped sound, the messagewill be played in specified language. The language defaults to English or to a language-neutral sound if there is no translation.
  • Voice Signaling (for French only) – In order to meet the applicable legislation in French speaking regions, voice signaling in French is available for handicapped persons for the following actions: call setup, call connection and door unlocking.

Sound Mapping

  • Authentication Error – set the sound to be played when access is denied.
  • Busy Tone – set the sound to be played when the called user is busy.
  • Call End Signaling – set the sound to be played upon the call end.
  • Ringtone – set the sound to be played when the called user is ringing.
  • Ringing before Call Answering – set the sound to be played before answering an incoming call (intercom ringtone).
  • Dialing Error Signaling – set the sound to be played when a quick dial button is pressed but the corresponding Phonebook position is not programmed.
  • Unsuccessful WaveKey Signaling – set the sound to be played if no phone opens the door during the search.
  • Switch 1–4 Activation Signaling – set the sound to be generated when a switch is activated. Specify signaling details for each switch; refer to the Switches subsection.


  • If the assigned sound cannot be played, the sound is either set to "Silence". 

Sound Upload

You can record up to 10 user sound files into the intercom and assign names to them for convenience. 

Press  to upload a sound file to the intercom. Select a file from your PC via a dialog window and push Upload. Press  to remove a file. Press  to replay the sound file (locally on your PC).

You can record a sound file using your PC microphone. Press  to start the record and press  to stop the record. Press  to play the sound record. Click Upload to save the sound into the intercom.

Announcement Scheduler

The Announcement Scheduler helps you play user sounds periodically at a preset time. You can set days in a week on which the sound shall be played. Click the required day time axis point to add sound playing. While adding, set the exact time, select the user sound and adjust the sound volume. The Announcement Scheduler tab is only available to the 2N SIP Audio products. 

  • Scheduler Enabled – activate playing of preset user sounds as scheduled.



  • The sound recording function is unavailable in the browsers that do not support the WebRTC standard (Internet Explorer, e.g.).